Information about the availability of the University of Nottingham's core IT services. To report an issue, please contact the IT Service Desk on 0115 (95) 16677 (available 24/7) or via selfservice (monitored during office hours only)

Services

47 up
1 issue
0 down
Groups Services status
Group Campus Solutions (MyNottingham).
Campus Solutions (MyNottingham) status is up with ongoing incident.
Group Student systems.
MyNottingham mobile app status is up.
Moodle status is up.
Rogo Online Exams status is up.
Echo 360 Lecture Capture status is up.
Blue Castle status is up.
Exam timetables status is up.
Nightline status is up.
Group Network.
Wired data network status is up.
Wireless network status is up.
Telephone Network status is up.
Internet access status is up.
Group Websites.
UoN Homepage status is up.
Group Office 365.
O365 Applications status is up.
Group Email.
Email status is up with ongoing incident.
Group Printing.
Printing status is up.
Group HR systems.
ResourceLink status is up.
MyView status is up.
Vacancy Manager status is up.
Academic Profile Tool (APT) status is degraded-performance with ongoing incident.
Group Finance systems.
Agresso status is up.
Group File Store.
Shared file store status is up.
Research file store status is up.
Personal file store status is up.
Group Library systems.
Alma status is up.
NUsearch status is up.
Other status is up.
Group Facilities systems.
Kinetics (Kx) status is up.
Door card system status is up.
Legend - Sports system status is up.
Meal Card system status is up.
University catering tills status is up.
Building Management System status is up.
Timetabling status is up.
Group Administration Systems.
Saturn systems status is up.
ARC status is up with ongoing incident.
Other status is up.
Workload Planner (WLP) status is up.
Group Research.
HPC Augusta status is up.
Clinical Trials servers status is up.
Group Other.
Other status is up.
BPM - Business processes status is up.
Raisers Edge status is up.
Titanium counselling system status is up.
Cognos BI status is up.
Workspace status is up.
Self Service/Supportworks status is up.
SolarWinds Test status is up.

Notifications

Group Email. Email status is up with ongoing incident.
Email - problems accessing email - monitoring, 25 May 2019 6:25pm BST

Following previous updates, we can now confirm the build-up of external email messages has successfully been cleared this afternoon (Saturday 25 May).

Please note external emails may not be delivered in the order in which they were sent.

Internal email is flowing freely and external email is now processing as usual. Service will continue to be monitored.

Please accept our sincere apologies for the inconvenience this has caused.

identified, 25 May 2019 10:09am BST

The primary cause of the issue that prevented external email messages from being delivered has now been resolved by Microsoft.

Internal email is flowing freely. The resulting build-up of external email messages is being processed however, we expect it to take at least a further 24 hours for it to be cleared.

Information Services is working with Microsoft to increase the flow of inbound messages and will continue to monitor and maintain the service over the weekend.

Please accept our sincere apologies for the inconvenience this has caused.

identified, 24 May 2019 5:11pm BST

As mentioned in a previous update, Microsoft resolved the underlying cause and applied the fix to the Nottingham email service earlier today.

Internal email is flowing freely. The resulting build-up of external email messages is now processing and being delivered, however there is a significant backlog of messages and this is taking some time to clear.

Information Services is working with Microsoft to increase the flow of inbound messages and will continue to monitor and maintain the service over the weekend.

Please accept our sincere apologies for the inconvenience this has caused.

identified, 24 May 2019 11:32am BST

The primary cause of the issue that prevented external email messages from being delivered has now been resolved by Microsoft.

Messages are starting to be delivered to university mailboxes however this will take some time to clear and messages are not being delivered in date order (the sent date can be checked when opening the message).

Once again, please accept our apologies for the inconvenience.


investigating, 24 May 2019 8:43am BST

Investigations are ongoing in to the delay to the receipt (and in many cases non-delivery) of email messages sent from an external email address.

Please accept our sincere apologies for the ongoing inconvenience.

investigating, 23 May 2019 10:27am BST

Microsoft are continuing to investigate this issue.

In the meantime, many of the issues that resulted yesterday have been resolved and email messages sent to an external email address are being delivered.

However, email messages sent via an external email address to a university email address are not being delivered.

Further updates will be provided here once they are available.

Please accept our apologies for the continuing inconvenience.

identified, 23 May 2019 8:05am BST

Microsoft have confirmed that the problem affecting the university email service is a wider issue. Also, that they have identified the cause and are working to provide a resolution, which they expect to have deployed this morning and a further update will be added here once that has been confirmed.

investigating, 22 May 2019 6:03pm BST

Microsoft are continuing to investigate the issues that are affecting the university email service.

Please be aware of the following:

  • Email messages sent to or from external (to the university) email addresses are not being delivered
  • Email messages sent between internal email addresses are being delivered however are being delayed by up to an hour
  • If using the Outlook webmail client, it is recommended that this is accessed via https://portal.office.com instead of https://email.nottingham.ac.uk

Please accept our apologies for the ongoing inconvenience.

investigating, 22 May 2019 5:22pm BST

On further investigation Microsoft have acknowledged the problem is with their systems. Currently there are no details on when this will be resolved.

investigating, 22 May 2019 3:52pm BST


investigating, 22 May 2019 3:26pm BST

There are currently issues accessing and sending emails from University accounts. This is being investigated as a matter or urgency.

Only last 10 updates has been shown
Group Administration Systems. ARC status is up with ongoing incident.
ARC POW – now available for updates - monitoring, 20 May 2019 10:45am BST

The essential system maintenance is now completed. The ability to update personal details and provide placement evaluations is now restored.

monitoring, 13 May 2019 5:09pm BST

The University is part-way through a programme of essential system maintenance currently affecting the ability to update personal details or provide placement evaluations in ARC POW. We aim to get this resolved as soon as possible.

Group HR systems. Academic Profile Tool (APT) status is degraded-performance with ongoing incident.
Academic Profile Tool - Supervision and Publication data - identified, 04 Mar 2019 4:06pm GMT

Academic Profile Tool data is currently being drawn from E-staff Profile (Publications) and Saturn (Supervision) and as a result: -

  • APT may not display latest publications deposited in RIS (Publications), if these have not also been updated in E-staff profile
  • APT may not reflect changes to PGR Supervision since 1/3/19, even if the supervisions show in Campus Solutions.

For further information please see the APT workspace (staff only).

Group Campus Solutions (MyNottingham). Campus Solutions (MyNottingham) status is up with ongoing incident.
Campus Solutions common issues - identified, 27 Feb 2019 10:44am GMT

A list of common Campus Solutions issues has been produced to give you an easy to view sumamry. This list will be updated, but currently you can find issues regarding:-

  • Duplicate student records
  • Student Marks availability
  • Emailing from AWC
  • Mobility student issues
Click on this link to find futher details

Services history

Campus Solutions (MyNottingham)

Campus Solutions (MyNottingham)

Campus Solutions (MyNottingham) status on 26 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 25 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 24 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 23 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 22 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 21 May 2019 was up and had incident.
Campus Solutions (MyNottingham) status on 20 May 2019 was up and had incident.

MyNottingham mobile app

MyNottingham mobile app status on 26 May 2019 was up.
MyNottingham mobile app status on 25 May 2019 was up.
MyNottingham mobile app status on 24 May 2019 was up.
MyNottingham mobile app status on 23 May 2019 was up.
MyNottingham mobile app status on 22 May 2019 was up.
MyNottingham mobile app status on 21 May 2019 was up.
MyNottingham mobile app status on 20 May 2019 was up.

Moodle

Moodle status on 26 May 2019 was up.
Moodle status on 25 May 2019 was up.
Moodle status on 24 May 2019 was up.
Moodle status on 23 May 2019 was up.
Moodle status on 22 May 2019 was up.
Moodle status on 21 May 2019 was up.
Moodle status on 20 May 2019 was up.

Rogo Online Exams

Rogo Online Exams status on 26 May 2019 was up.
Rogo Online Exams status on 25 May 2019 was up.
Rogo Online Exams status on 24 May 2019 was up.
Rogo Online Exams status on 23 May 2019 was up.
Rogo Online Exams status on 22 May 2019 was up.
Rogo Online Exams status on 21 May 2019 was up.
Rogo Online Exams status on 20 May 2019 was up.

Echo 360 Lecture Capture

Echo 360 Lecture Capture status on 26 May 2019 was up.
Echo 360 Lecture Capture status on 25 May 2019 was up.
Echo 360 Lecture Capture status on 24 May 2019 was up.
Echo 360 Lecture Capture status on 23 May 2019 was up.
Echo 360 Lecture Capture status on 22 May 2019 was up.
Echo 360 Lecture Capture status on 21 May 2019 was up.
Echo 360 Lecture Capture status on 20 May 2019 was up.

Blue Castle

Blue Castle status on 26 May 2019 was up.
Blue Castle status on 25 May 2019 was up.
Blue Castle status on 24 May 2019 was up.
Blue Castle status on 23 May 2019 was up.
Blue Castle status on 22 May 2019 was up.
Blue Castle status on 21 May 2019 was up.
Blue Castle status on 20 May 2019 was up.

Exam timetables

Exam timetables status on 26 May 2019 was up.
Exam timetables status on 25 May 2019 was up.
Exam timetables status on 24 May 2019 was up.
Exam timetables status on 23 May 2019 was up.
Exam timetables status on 22 May 2019 was up.
Exam timetables status on 21 May 2019 was up.
Exam timetables status on 20 May 2019 was up.

Nightline

Nightline status on 26 May 2019 was up.
Nightline status on 25 May 2019 was up.
Nightline status on 24 May 2019 was up.
Nightline status on 23 May 2019 was up.
Nightline status on 22 May 2019 was up.
Nightline status on 21 May 2019 was up.
Nightline status on 20 May 2019 was up.

Wired data network

Wired data network status on 26 May 2019 was up.
Wired data network status on 25 May 2019 was up.
Wired data network status on 24 May 2019 was up.
Wired data network status on 23 May 2019 was up.
Wired data network status on 22 May 2019 was up.
Wired data network status on 21 May 2019 was up.
Wired data network status on 20 May 2019 was up.

Wireless network

Wireless network status on 26 May 2019 was up.
Wireless network status on 25 May 2019 was up.
Wireless network status on 24 May 2019 was up.
Wireless network status on 23 May 2019 was up.
Wireless network status on 22 May 2019 was up.
Wireless network status on 21 May 2019 was up.
Wireless network status on 20 May 2019 was up.

Telephone Network

Telephone Network status on 26 May 2019 was up.
Telephone Network status on 25 May 2019 was up.
Telephone Network status on 24 May 2019 was up.
Telephone Network status on 23 May 2019 was up.
Telephone Network status on 22 May 2019 was up.
Telephone Network status on 21 May 2019 was up.
Telephone Network status on 20 May 2019 was up.

Internet access

Internet access status on 26 May 2019 was up.
Internet access status on 25 May 2019 was up.
Internet access status on 24 May 2019 was up.
Internet access status on 23 May 2019 was up.
Internet access status on 22 May 2019 was up.
Internet access status on 21 May 2019 was up.
Internet access status on 20 May 2019 was up.

UoN Homepage

UoN Homepage status on 26 May 2019 was up.
UoN Homepage status on 25 May 2019 was up.
UoN Homepage status on 24 May 2019 was up.
UoN Homepage status on 23 May 2019 was up.
UoN Homepage status on 22 May 2019 was up.
UoN Homepage status on 21 May 2019 was up.
UoN Homepage status on 20 May 2019 was up.

O365 Applications

O365 Applications status on 26 May 2019 was up.
O365 Applications status on 25 May 2019 was up.
O365 Applications status on 24 May 2019 was up.
O365 Applications status on 23 May 2019 was up.
O365 Applications status on 22 May 2019 was up.
O365 Applications status on 21 May 2019 was up.
O365 Applications status on 20 May 2019 was up.

Email

Email status on 26 May 2019 was up and had incident.
Email status on 25 May 2019 was degraded-performance and had incident.
Email status on 24 May 2019 was degraded-performance and had incident.
Email status on 23 May 2019 was down and had incident.
Email status on 22 May 2019 was down and had incident.
Email status on 21 May 2019 was degraded-performance and had incident.
Email status on 20 May 2019 was degraded-performance and had incident.

Printing

Printing status on 26 May 2019 was up.
Printing status on 25 May 2019 was up.
Printing status on 24 May 2019 was up.
Printing status on 23 May 2019 was up and had incident.
Printing status on 22 May 2019 was up and had incident.
Printing status on 21 May 2019 was degraded-performance and had incident.
Printing status on 20 May 2019 was down and had incident.

ResourceLink

ResourceLink status on 26 May 2019 was up.
ResourceLink status on 25 May 2019 was up.
ResourceLink status on 24 May 2019 was up.
ResourceLink status on 23 May 2019 was up.
ResourceLink status on 22 May 2019 was up.
ResourceLink status on 21 May 2019 was up.
ResourceLink status on 20 May 2019 was up.

MyView

MyView status on 26 May 2019 was up.
MyView status on 25 May 2019 was up.
MyView status on 24 May 2019 was up.
MyView status on 23 May 2019 was up.
MyView status on 22 May 2019 was up.
MyView status on 21 May 2019 was up.
MyView status on 20 May 2019 was up.

Vacancy Manager

Vacancy Manager status on 26 May 2019 was up.
Vacancy Manager status on 25 May 2019 was up.
Vacancy Manager status on 24 May 2019 was up.
Vacancy Manager status on 23 May 2019 was up.
Vacancy Manager status on 22 May 2019 was up.
Vacancy Manager status on 21 May 2019 was up.
Vacancy Manager status on 20 May 2019 was up.

Academic Profile Tool (APT)

Academic Profile Tool (APT) status on 26 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 25 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 24 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 23 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 22 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 21 May 2019 was degraded-performance and had incident.
Academic Profile Tool (APT) status on 20 May 2019 was degraded-performance and had incident.

Agresso

Agresso status on 26 May 2019 was up.
Agresso status on 25 May 2019 was up.
Agresso status on 24 May 2019 was up.
Agresso status on 23 May 2019 was up.
Agresso status on 22 May 2019 was up.
Agresso status on 21 May 2019 was up.
Agresso status on 20 May 2019 was up.

Shared file store

Shared file store status on 26 May 2019 was up.
Shared file store status on 25 May 2019 was up.
Shared file store status on 24 May 2019 was up.
Shared file store status on 23 May 2019 was up.
Shared file store status on 22 May 2019 was up.
Shared file store status on 21 May 2019 was up.
Shared file store status on 20 May 2019 was up.

Research file store

Research file store status on 26 May 2019 was up.
Research file store status on 25 May 2019 was up.
Research file store status on 24 May 2019 was up.
Research file store status on 23 May 2019 was up.
Research file store status on 22 May 2019 was up.
Research file store status on 21 May 2019 was up.
Research file store status on 20 May 2019 was up.

Personal file store

Personal file store status on 26 May 2019 was up.
Personal file store status on 25 May 2019 was up.
Personal file store status on 24 May 2019 was up.
Personal file store status on 23 May 2019 was up.
Personal file store status on 22 May 2019 was up.
Personal file store status on 21 May 2019 was up.
Personal file store status on 20 May 2019 was up.

Alma

Alma status on 26 May 2019 was up.
Alma status on 25 May 2019 was up.
Alma status on 24 May 2019 was up.
Alma status on 23 May 2019 was up.
Alma status on 22 May 2019 was up.
Alma status on 21 May 2019 was up.
Alma status on 20 May 2019 was up.

NUsearch

NUsearch status on 26 May 2019 was up.
NUsearch status on 25 May 2019 was up.
NUsearch status on 24 May 2019 was up.
NUsearch status on 23 May 2019 was up.
NUsearch status on 22 May 2019 was up.
NUsearch status on 21 May 2019 was up.
NUsearch status on 20 May 2019 was up.

Other

Other status on 26 May 2019 was up.
Other status on 25 May 2019 was up.
Other status on 24 May 2019 was up.
Other status on 23 May 2019 was up.
Other status on 22 May 2019 was up.
Other status on 21 May 2019 was up.
Other status on 20 May 2019 was degraded-performance and was under maintenance.

Facilities systems

Kinetics (Kx)

Kinetics (Kx) status on 26 May 2019 was up.
Kinetics (Kx) status on 25 May 2019 was up.
Kinetics (Kx) status on 24 May 2019 was up.
Kinetics (Kx) status on 23 May 2019 was up.
Kinetics (Kx) status on 22 May 2019 was up.
Kinetics (Kx) status on 21 May 2019 was up.
Kinetics (Kx) status on 20 May 2019 was up.

Door card system

Door card system status on 26 May 2019 was up.
Door card system status on 25 May 2019 was up.
Door card system status on 24 May 2019 was up.
Door card system status on 23 May 2019 was up.
Door card system status on 22 May 2019 was up.
Door card system status on 21 May 2019 was up.
Door card system status on 20 May 2019 was up.

Legend - Sports system

Legend - Sports system status on 26 May 2019 was up.
Legend - Sports system status on 25 May 2019 was up.
Legend - Sports system status on 24 May 2019 was up.
Legend - Sports system status on 23 May 2019 was up.
Legend - Sports system status on 22 May 2019 was up.
Legend - Sports system status on 21 May 2019 was up.
Legend - Sports system status on 20 May 2019 was up.

Meal Card system

Meal Card system status on 26 May 2019 was up.
Meal Card system status on 25 May 2019 was up.
Meal Card system status on 24 May 2019 was up.
Meal Card system status on 23 May 2019 was up.
Meal Card system status on 22 May 2019 was up.
Meal Card system status on 21 May 2019 was up.
Meal Card system status on 20 May 2019 was up.

University catering tills

University catering tills status on 26 May 2019 was up.
University catering tills status on 25 May 2019 was up.
University catering tills status on 24 May 2019 was up.
University catering tills status on 23 May 2019 was up.
University catering tills status on 22 May 2019 was up.
University catering tills status on 21 May 2019 was up.
University catering tills status on 20 May 2019 was up.

Building Management System

Building Management System status on 26 May 2019 was up.
Building Management System status on 25 May 2019 was up.
Building Management System status on 24 May 2019 was up.
Building Management System status on 23 May 2019 was up.
Building Management System status on 22 May 2019 was up.
Building Management System status on 21 May 2019 was up.
Building Management System status on 20 May 2019 was up.

Timetabling

Timetabling status on 26 May 2019 was up.
Timetabling status on 25 May 2019 was up.
Timetabling status on 24 May 2019 was up.
Timetabling status on 23 May 2019 was degraded-performance and had incident.
Timetabling status on 22 May 2019 was degraded-performance and had incident.
Timetabling status on 21 May 2019 was up.
Timetabling status on 20 May 2019 was up.

Administration Systems

Saturn systems

Saturn systems status on 26 May 2019 was up.
Saturn systems status on 25 May 2019 was up.
Saturn systems status on 24 May 2019 was degraded-performance and had incident.
Saturn systems status on 23 May 2019 was degraded-performance and had incident.
Saturn systems status on 22 May 2019 was up.
Saturn systems status on 21 May 2019 was up.
Saturn systems status on 20 May 2019 was up.

ARC

ARC status on 26 May 2019 was up and had incident.
ARC status on 25 May 2019 was up and had incident.
ARC status on 24 May 2019 was up and had incident.
ARC status on 23 May 2019 was up and had incident.
ARC status on 22 May 2019 was up and had incident.
ARC status on 21 May 2019 was up and had incident.
ARC status on 20 May 2019 was up and had incident.

Other

Other status on 26 May 2019 was up.
Other status on 25 May 2019 was up.
Other status on 24 May 2019 was up.
Other status on 23 May 2019 was up.
Other status on 22 May 2019 was up.
Other status on 21 May 2019 was up.
Other status on 20 May 2019 was up.

Workload Planner (WLP)

Workload Planner (WLP) status on 26 May 2019 was up.
Workload Planner (WLP) status on 25 May 2019 was up.
Workload Planner (WLP) status on 24 May 2019 was up.
Workload Planner (WLP) status on 23 May 2019 was up.
Workload Planner (WLP) status on 22 May 2019 was up.
Workload Planner (WLP) status on 21 May 2019 was up.
Workload Planner (WLP) status on 20 May 2019 was up.

HPC Augusta

HPC Augusta status on 26 May 2019 was up.
HPC Augusta status on 25 May 2019 was up.
HPC Augusta status on 24 May 2019 was up.
HPC Augusta status on 23 May 2019 was up.
HPC Augusta status on 22 May 2019 was up.
HPC Augusta status on 21 May 2019 was up.
HPC Augusta status on 20 May 2019 was up.

Clinical Trials servers

Clinical Trials servers status on 26 May 2019 was up.
Clinical Trials servers status on 25 May 2019 was up.
Clinical Trials servers status on 24 May 2019 was up.
Clinical Trials servers status on 23 May 2019 was up.
Clinical Trials servers status on 22 May 2019 was up.
Clinical Trials servers status on 21 May 2019 was up.
Clinical Trials servers status on 20 May 2019 was up.

Other

Other status on 26 May 2019 was up.
Other status on 25 May 2019 was up.
Other status on 24 May 2019 was up.
Other status on 23 May 2019 was up.
Other status on 22 May 2019 was up.
Other status on 21 May 2019 was up.
Other status on 20 May 2019 was up.

BPM - Business processes

BPM - Business processes status on 26 May 2019 was up.
BPM - Business processes status on 25 May 2019 was up.
BPM - Business processes status on 24 May 2019 was up.
BPM - Business processes status on 23 May 2019 was up.
BPM - Business processes status on 22 May 2019 was up.
BPM - Business processes status on 21 May 2019 was up.
BPM - Business processes status on 20 May 2019 was up.

Raisers Edge

Raisers Edge status on 26 May 2019 was up.
Raisers Edge status on 25 May 2019 was up.
Raisers Edge status on 24 May 2019 was up.
Raisers Edge status on 23 May 2019 was up.
Raisers Edge status on 22 May 2019 was up.
Raisers Edge status on 21 May 2019 was up.
Raisers Edge status on 20 May 2019 was up.

Titanium counselling system

Titanium counselling system status on 26 May 2019 was up.
Titanium counselling system status on 25 May 2019 was up.
Titanium counselling system status on 24 May 2019 was up.
Titanium counselling system status on 23 May 2019 was up.
Titanium counselling system status on 22 May 2019 was up.
Titanium counselling system status on 21 May 2019 was up.
Titanium counselling system status on 20 May 2019 was up.

Cognos BI

Cognos BI status on 26 May 2019 was up.
Cognos BI status on 25 May 2019 was up.
Cognos BI status on 24 May 2019 was up.
Cognos BI status on 23 May 2019 was up.
Cognos BI status on 22 May 2019 was up.
Cognos BI status on 21 May 2019 was up.
Cognos BI status on 20 May 2019 was up.

Workspace

Workspace status on 26 May 2019 was up.
Workspace status on 25 May 2019 was up.
Workspace status on 24 May 2019 was up.
Workspace status on 23 May 2019 was degraded-performance and was under maintenance.
Workspace status on 22 May 2019 was degraded-performance and was under maintenance.
Workspace status on 21 May 2019 was degraded-performance and was under maintenance.
Workspace status on 20 May 2019 was degraded-performance and was under maintenance.

Self Service/Supportworks

Self Service/Supportworks status on 26 May 2019 was up.
Self Service/Supportworks status on 25 May 2019 was up.
Self Service/Supportworks status on 24 May 2019 was up.
Self Service/Supportworks status on 23 May 2019 was up.
Self Service/Supportworks status on 22 May 2019 was up.
Self Service/Supportworks status on 21 May 2019 was up.
Self Service/Supportworks status on 20 May 2019 was up.

SolarWinds Test

SolarWinds Test status on 26 May 2019 was up.
SolarWinds Test status on 25 May 2019 was up.
SolarWinds Test status on 24 May 2019 was up.
SolarWinds Test status on 23 May 2019 was up.
SolarWinds Test status on 22 May 2019 was up.
SolarWinds Test status on 21 May 2019 was up.
SolarWinds Test status on 20 May 2019 was up.

Uptime

avg uptime